FAQs

Frequently Asked Questions

Everything You Need to Know

Shipping

Do you offer free shipping?

Yes, we offer free standard shipping on all orders across India.

Can I opt for expedited/express shipping?

Yes, expedited shipping is available at an additional charge. The cost will vary based on your state and pincode.

How long will it take for my order to be delivered?

Delivery typically takes 3-5 business days in metro cities and 5-10 business days in non-metro or rural areas.

Do you ship internationally?

No, we currently ship only within India.

Which courier services do you use?

We partner with Amazon Shipping and ShipRocket, which uses 25+ courier services for efficient delivery.

How can I track my order?

You can track your order by visiting Cliquin.com/Track-order and entering your tracking number.

What happens if my package is delayed?

While we strive to meet delivery timelines, delays can occur due to courier issues, weather, or holidays. We will notify you if there are any significant delays.

Do you offer shipping to remote areas in India?

Yes, we ship to 24,000+ pincodes across PAN India, including remote areas.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our support team at Support@Cliquin.com immediately with photos of the damage.

Can I change my shipping address after placing an order?

Yes, you can update your shipping address before the order is shipped. Contact our support team as soon as possible to make any changes.

Payment

Which payment methods are accepted?

We accept payments via Razorpay and PhonePe, which allow credit cards, debit cards, UPI, and net banking.

Do you offer installment payment options?

Yes, installment payments are available through Razorpay, which offers this option at a nominal fee.

Can I pay with Cash on Delivery (COD)?

Yes, we offer COD as a payment option.

Are there any additional fees for using specific payment methods?

No, we do not charge any extra fees for any payment method.

Is it safe to make payments on your website?

Yes, we use secure payment gateways with industry-standard encryption to ensure your payment information is protected.

What should I do if my payment fails?

If your payment fails, please try again or contact our support team for further assistance.

Can I change my payment method after placing an order?

No, once an order is placed, the payment method cannot be changed.

How do I know if my payment was successful?

You will receive a confirmation email once your payment has been successfully processed.

Do you offer refunds for failed transactions?

Yes, if a transaction fails but the amount is debited, it will be refunded to your account automatically within 3-5 business days.

Can I pay using international cards?

No, we currently accept payments only through Indian payment methods.

Refund

How can I request a refund?

You can request a refund by filling out the Refund/Return Request Form or by contacting our support team at Support@Cliquin.com.

How long does it take to process a refund?

Refunds are processed within 7-10 business days after we receive the returned item and confirm it meets our return conditions.

When will the refund reflect in my account?

Once processed, the refund typically reflects in your account within 3-5 working days.

Do you offer full refunds for damaged items?

Yes, we provide full refunds for any damaged items. Please contact us immediately if your item arrives damaged.

Can I get a refund for a used item?

No, items must be returned in their original condition with all packaging and the invoice to be eligible for a refund.

Will I be refunded for shipping costs?

Yes, we offer free return shipping, so you won’t be charged for returning an item.

Do you issue partial refunds?

No, we issue full refunds only.

How will I receive my refund?

Refunds are credited back to the original payment method used during the purchase.

Can I exchange an item instead of getting a refund?

Yes, you can exchange an item, subject to stock availability. If an exchange isn’t possible, we will process a refund.

How do I know if my refund has been processed?

You will receive an email notification once your refund has been processed.

Cancellation

How can I cancel my order?

You can cancel your order within 24 hours or before it is shipped by contacting our support team.

Can I cancel part of my order?

Yes, you can cancel part of your order before it is processed. Please contact us as soon as possible.

Is there a fee for canceling my order?

No, there are no fees for canceling an order.

What happens if my order has already been shipped?

If your order is already in transit, you can refuse delivery. Once the package is returned to us, we will process your refund.

How long does it take to process a cancellation?

Once your cancellation request is approved, the refund process begins immediately and can take 3-5 business days to reflect in your account.

Can I cancel an order paid via Cash on Delivery (COD)?

Yes, COD orders can be canceled before they are shipped or by refusing the package upon delivery.

Will I be refunded after canceling my order?

Yes, you will be fully refunded for the canceled item(s) after the cancellation is confirmed.

Can I modify my order instead of canceling it?

Yes, you can modify your order before it is processed. Contact our support team for assistance.

How will I know if my cancellation request has been approved?

You will receive a confirmation email once your cancellation request has been processed.

What happens if I accidentally cancel my order?

If you mistakenly cancel an order, please contact us immediately to see if it can be reinstated.

Warranty and Offers

Do your products come with a warranty?

Yes, our products come with warranties that vary by item. Please visit our Warranty Policy page for specific details.

How can I claim a warranty for my product?

To claim a warranty, contact us at Support@Cliquin.com with proof of purchase and product details.

Is the warranty transferable?

No, the warranty is only applicable to the original purchaser of the product.

Are there any conditions to the warranty?

The warranty covers manufacturing defects, but does not cover normal wear and tear or damages caused by misuse.

Do you offer any seasonal discounts?

Yes, we offer seasonal promotions during festive periods. Visit Cliquin.com/offers to check the current promotions.

How often do you run sales or promotions?

We run sales during major holidays, such as Diwali and New Year, and occasionally offer discounts on bulk orders.

Do your offers apply to all products?

Offers may apply to specific products or categories. Check our Offers page for current deals and applicable products.

Can I combine multiple offers in one order?

No, only one offer or discount can be applied per order.

Do you offer discounts on bulk orders?

Yes, we provide discounts on bulk orders. Please contact us for more information.

How long do promotional offers last?

Each promotional offer has its own duration. Be sure to check the Offers page for valid dates.

Still have questions that need answering?

Still have questions that need answering? Don’t worry, we’re here for you! Whether it’s about your order, our products, or anything else, feel free to reach out to our friendly customer support team. You can email us at Support@Cliquin.com or give us a call at +91 8744893842. We’re dedicated to ensuring you have the best experience possible, and we’re happy to assist with any inquiries or concerns you might have. Your satisfaction is our top priority, so don’t hesitate to get in touch!

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