Returns / Exchange Policy

At Cliquin.com, we strive to ensure that every product meets your satisfaction. However, if you need to return or exchange an item, we’ve made the process easy and straightforward. Please read the following policy to understand our guidelines.

1. Return Policy

• Eligibility: You may return products within 7 days of delivery. The item must be in its original condition with the Brand box/price tag, original packaging, and invoice included.
• Condition: Items that are used, damaged, or missing essential parts will not be eligible for returns.
• Initiating a Return:
  • Complete the Refund/Return Request Form on our website.
  • Contact us via email at Support@Cliquin.com or by phone at +91 8744893842 for further assistance with returns.
• Free Return Shipping: We offer free return shipping for eligible returns initiated within the 7-day return period.

2. Exchange Policy

If you wish to exchange a product:

• Eligibility: Exchanges are available within 7 days of delivery, provided the product is returned in its original condition.
• Stock Availability: Exchanges are subject to the availability of the requested product. If the product is out of stock, we will process a full refund.
• Initiating an Exchange:
  • Follow the same procedure as for returns by filling out the Refund/Return Request Form or contacting Support@Cliquin.com.
  • Once your exchange request is approved, we will arrange for the product to be picked up and exchanged.

3. Damaged or Defective Products

• If you receive a product that is damaged or defective, please notify us immediately via Support@Cliquin.com with supporting photos.
• We will arrange for a replacement or provide a full refund at no additional cost to you.

4. Refund Process

• Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
• Refunds are credited back to the original payment method (for prepaid orders) or another suitable method if necessary.

5. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for returns or exchanges:

• Personalized or custom-made items
• Clearance sale items, unless they arrive damaged or defective

6. Contact Information

For further assistance with returns or exchanges, please contact us:

• Email: Support@Cliquin.com
• Phone: +91 8744893842