FAQs
Frequently Asked Questions
Everything You Need to Know
Shipping
Yes, we offer free standard shipping on all orders across India.
Yes, expedited shipping is available at an additional charge. The cost will vary based on your state and pincode.
Delivery typically takes 3-5 business days in metro cities and 5-10 business days in non-metro or rural areas.
No, we currently ship only within India.
We partner with Amazon Shipping and ShipRocket, which uses 25+ courier services for efficient delivery.
You can track your order by visiting Cliquin.com/Track-order and entering your tracking number.
While we strive to meet delivery timelines, delays can occur due to courier issues, weather, or holidays. We will notify you if there are any significant delays.
Yes, we ship to 24,000+ pincodes across PAN India, including remote areas.
If your order arrives damaged, please contact our support team at Support@Cliquin.com immediately with photos of the damage.
Yes, you can update your shipping address before the order is shipped. Contact our support team as soon as possible to make any changes.
Payment
We accept payments via Razorpay and PhonePe, which allow credit cards, debit cards, UPI, and net banking.
Yes, installment payments are available through Razorpay, which offers this option at a nominal fee.
Yes, we offer COD as a payment option.
No, we do not charge any extra fees for any payment method.
Yes, we use secure payment gateways with industry-standard encryption to ensure your payment information is protected.
If your payment fails, please try again or contact our support team for further assistance.
No, once an order is placed, the payment method cannot be changed.
You will receive a confirmation email once your payment has been successfully processed.
Yes, if a transaction fails but the amount is debited, it will be refunded to your account automatically within 3-5 business days.
No, we currently accept payments only through Indian payment methods.
Refund
You can request a refund by filling out the Refund/Return Request Form or by contacting our support team at Support@Cliquin.com.
Refunds are processed within 7-10 business days after we receive the returned item and confirm it meets our return conditions.
Once processed, the refund typically reflects in your account within 3-5 working days.
Yes, we provide full refunds for any damaged items. Please contact us immediately if your item arrives damaged.
No, items must be returned in their original condition with all packaging and the invoice to be eligible for a refund.
Yes, we offer free return shipping, so you won’t be charged for returning an item.
No, we issue full refunds only.
Refunds are credited back to the original payment method used during the purchase.
Yes, you can exchange an item, subject to stock availability. If an exchange isn’t possible, we will process a refund.
You will receive an email notification once your refund has been processed.
Cancellation
You can cancel your order within 24 hours or before it is shipped by contacting our support team.
Yes, you can cancel part of your order before it is processed. Please contact us as soon as possible.
No, there are no fees for canceling an order.
If your order is already in transit, you can refuse delivery. Once the package is returned to us, we will process your refund.
Once your cancellation request is approved, the refund process begins immediately and can take 3-5 business days to reflect in your account.
Yes, COD orders can be canceled before they are shipped or by refusing the package upon delivery.
Yes, you will be fully refunded for the canceled item(s) after the cancellation is confirmed.
Yes, you can modify your order before it is processed. Contact our support team for assistance.
You will receive a confirmation email once your cancellation request has been processed.
If you mistakenly cancel an order, please contact us immediately to see if it can be reinstated.
Warranty and Offers
Yes, our products come with warranties that vary by item. Please visit our Warranty Policy page for specific details.
To claim a warranty, contact us at Support@Cliquin.com with proof of purchase and product details.
No, the warranty is only applicable to the original purchaser of the product.
The warranty covers manufacturing defects, but does not cover normal wear and tear or damages caused by misuse.
Yes, we offer seasonal promotions during festive periods. Visit Cliquin.com/offers to check the current promotions.
We run sales during major holidays, such as Diwali and New Year, and occasionally offer discounts on bulk orders.
Offers may apply to specific products or categories. Check our Offers page for current deals and applicable products.
No, only one offer or discount can be applied per order.
Yes, we provide discounts on bulk orders. Please contact us for more information.
Each promotional offer has its own duration. Be sure to check the Offers page for valid dates.
Still have questions that need answering?
Still have questions that need answering? Don’t worry, we’re here for you! Whether it’s about your order, our products, or anything else, feel free to reach out to our friendly customer support team. You can email us at Support@Cliquin.com or give us a call at +91 8744893842. We’re dedicated to ensuring you have the best experience possible, and we’re happy to assist with any inquiries or concerns you might have. Your satisfaction is our top priority, so don’t hesitate to get in touch!
